How long does delivery take?
The delivery time can vary per product when the product is out of stock. We have multiple suppliers that handle different delivery times, therefore we will pick the supplier with the fastest delivery to make sure you receive your order as soon as possible.
This delivery time is clearly stated when ordering in the shopping cart, summary page and in the order confirmation. If an order is placed with multiple products, the delivery time of the longest delivery product is valid.
Where does my order ship from?
We aim to be a global platform, connecting customers from across the world. Your order will be ship from Switzerland.
How long does shipping take?
As soon as we ship the package you will receive an email from us containing the tracking code of the shipment. When your order is shipped on a business day, you will receive the package within 3 - 5 days (national holidays excluded).
How much does shipping cost?
When you place an order the standard shipping rate of €4,95 will be applied to the bill. Please note that deliveries are made Monday to Friday from 08:00 to 21:00.
How can I track my order?
After each order you will receive a tracking code that you can use to track your packages. The code may not always be recognized by the website. This usually happens because the code has not yet been processed by the carrier. In this case you can follow your package the next day.
You can determine the delivery of your package according to certain specifications. The options are:
- The order can be delivered on another day
- You can pick up your order at the nearest relay point
- The order can be delivered to another address
Please note that you must provide a valid ID when picking up your package from a relay point.
Not at home at the time of delivery? No problem.
You may not be present when the package is delivered. In this case, you can easily determine a new delivery on the transponder site. Just schedule a new delivery appointment. For this you need your zip code and the release left by the driver. According to the delivery instructions, the order can usually be issued the next business day.
Package lost during delivery. What to do now?
In this case, you should always contact us by phone or by email. After you report the loss or theft of your package during transportation, our carrier will initiate an investigation. From that moment on you will be informed and helped.