When the ordered product is either defective, damaged or incomplete please contact Customer Service. We will do our utmost to keep this procedure as fast and easy as possible. Warranty terms for all items you buy from us, the legal warranty applies. This means that an article must be in good condition and should function properly in normal use. In addition to the legal warranty, the factory warranty applies to certain items.

A factory warranty is an additional warranty given by the manufacturer. If this is the case, you will find this in the documentation of the product. Warranty applies only to clockwork on watches. Glass damage, crown and pushbuttons, pebbles, cabinet damage, watch strap, battery and water tightness are not elements that are covered by the warranty. Warranty also expires when water damage occurs, opening a watch, an accident or incorrect use of the watch. The waterproofness of watches cannot be guaranteed. In case of warranty / defect please contact our customer service.


The return address is:

Rietveldenweg 41A

5222 AP 's-Hertogenbosch